 Capital Markets Domain knowledge is preferred.  Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.  Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.  Basic understanding of IT infrastructure and troubleshooting.  Technical and system expertise in relevant IT workstreams.  Strong analytical and problem-solving skills.  Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.  Specialized knowledge in specific areas allowing them to tackle intricate problems.  Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.  Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.  Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.  Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.  Strong communication skills (written and verbal).  Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting. Experience:  Minimum of three plus (3+) years of relevant experience.

 Managing and Troubleshooting day to day backup operations  Defines policies and standards for the use of NetBackup.  Manages all NetBackup application infrastructure changes (Change & Configuration management)  Capacity management, etc. for bottlenecks & issues  Ensure quality standards in release.  Take care of incidents, escalate to CLIENT or 3 rd  parties as necessary.  Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.  Work with the right teams within CLIENT or 3 rd  parties for the implementation of change  Follow the required policies and procedures for the incident, problem and change management.  Ensure service performance expectations are met with service levels and quality.  Raise/escalate any service-related issues and risks to clients Track lead and/or CLIENT Track Lead  Knowledgeable about the Tape Backups and related troubleshooting methods.  Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.  Hands-on experience with Tape Libraries and how they are handled.  Has knowledge on Tape encryption.  Hands-on experience on NDMP Backups and their configuration.  Hands-on experience on NetBackup Catalog recovery and its procedures.  Knowledgeable about Exchange backups.  Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.  Hands-on experience with troubleshooting on restores.  Must have good trouble shooting and analytical skills.  Excellent communication skills (verbal and written).  High energy, results driven person with strong interpersonal skills.  Able to work under minimal supervision.