Custumer Service Specialist -German Language

DESCRIPTION

Industry: Aerospace / Aviation / Defense

Job Category: Sales / Marketing – Customer Service

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
Prior experience in an international airline environment/operations is advantageous but not mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.

Key Accountabilities:

Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
Communicating with customers through various channels in German and English
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support

Full Time

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact centre environment. (full time Work from Office)

Information Technology