• Vendor Performance Management: • Deliver top-tier vendor performance by focusing on cost reduction and enhanced customer service (e.g., Vendor OTIF). • Analyze vendor performance against Screwfix standards to drive improvements and inform supply chain planning. • Collaboration and Problem Solving: • Work with supply chain and commercial teams to address vendor challenges and achieve optimal outcomes. • Lead Kaizen workshops with challenging vendors to meet delivery goals. • Process and Compliance: • Ensure vendor processes are consistent, accurate, legally compliant, and well-documented in the vendor manual. • Manage vendor onboarding, including screening and auditing. • Training and Development: • Conduct regular vendor inductions and educational workshops. • Support and manage Screwfix’s compensation charges program, ensuring legal compliance and fairness. • Dispute Resolution and Reporting: • Represent Screwfix in vendor claims and disputes to balance long-term engagement with business expectations. • Act as the liaison with Kingfisher for vendor performance reporting and provide commentary for submissions. • Cross-Functional Engagement: • Contribute to cross-channel thinking on vendor performance metrics to ensure consistency. • Oversee outbound mass communication to vendors when necessary. • Team Leadership and Development: • Engage with team members through regular 1-to-1s and quarterly check-ins. • Support team performance and development goals.