• Vendor Oversight:
• Oversee operational partnerships with key vendors, ensuring they meet performance and contractual requirements.
• Design and monitor Key Performance Indicators (KPIs) for vendors.
• Business Reviews:
• Prepare and conduct business reviews with internal stakeholders to assess vendor performance and explore future opportunities and challenges.
• Stakeholder Engagement:
• Develop and maintain professional relationships with key stakeholders to understand their objectives, performance issues, and opportunities within each spend category.
• Collaborate with internal stakeholders and governance boards to create and deliver standardized metrics/KPIs and develop vendor scorecards.
• Continuous Improvement:
• Support and implement improvements to BACB’s Third Party Management policy, documenting best practices and minimum standards for vendor management.
• Contract Management:
• Manage the Bank’s contract management inventory, including tracking contract expiries and renewals.
• Compliance and Security:
• Partner with Information Security and Compliance teams to assess vendors handling confidential information according to BACB’s policies and standards.
• Issue Management:
• Escalate, document, and track vendor issues to resolution.
• Onboarding and Offboarding:
• Support all commercial aspects of vendor onboarding and offboarding in alignment with the business strategy.
• Culture Development:
• Foster a culture that values vendor management as a critical function within BACB.
• Experience & Education:
• Proven experience in vendor management, preferably within the financial services sector.
• Strong background in managing supplier relationships, performance metrics, and contract management.
• Skills:
• Vendor Management: Expertise in developing and maintaining vendor relationships and managing performance.
• Contract Management: Experience in handling contract renewals and expiries.
• Compliance: Knowledge of information security and compliance standards.
• Stakeholder Engagement: Ability to build and maintain relationships with internal stakeholders.
• Continuous Improvement: Experience in implementing and documenting best practices and policies.
• Issue Management: Skilled in tracking and resolving vendor-related issues.
• Communication: Strong verbal and written communication skills.
• Technical Skills:
• Financial Services Knowledge: Understanding of vendor management within the financial services industry.
• KPI Development: Ability to design and monitor KPIs and vendor scorecards.
