• Project Coordination: Oversee technical private connectivity infrastructure projects for new and existing Aladdin clients.
• Client Support: Manage ongoing client connectivity support and maintenance.
• Strategic Discussions: Engage in high-level discussions about connectivity engineering design.
• Documentation: Create and maintain comprehensive documentation.
• Additional Tasks: Support the Aladdin business with various technical tasks.
Required Skills
• Networking Concepts: Proficiency in DNS, Subnetting, IP.
• Enterprise Technologies: Experience with VPN/IPSEC, MPLS.
• Technical Troubleshooting: Skills in desktop technologies and TCP/IP networking.
• Communication: Excellent interpersonal and communication skills.
• Initiative and Teamwork: Self-driven with a proactive approach.
• Experience: Minimum of 2 years in technical support roles such as IT help desk, desktop support engineer, or similar.
Desired Skills
• Scripting/Programming: Basic skills for task automation.
• Education: Degree in Information Technology, Computer Science, or related field.
• Cloud Technologies: Familiarity with AWS or Azure.
• Technical Writing: Experience in documentation.
• Unix/Linux: Familiarity with Unix-like operating systems.
