• Contract Management: • Monitor and maintain delivery of contracts to meet agreed Service Level Agreements (SLAs) and outcomes. • Act as an escalation point for issues related to contracted obligations, ensuring effective communication with stakeholders. • Write and manage Statements of Work (SOWs) and Change Requests (CRs), ensuring compliance with deliverables. • Oversee the outcomes and milestones of SOWs, engaging key stakeholders and meeting university dependencies. • Budget and Financial Management: • Manage budgets, including receipting of goods and services, and work with Finance Business Partnering to produce accurate budgets and forecasts. • Conduct trend analysis to optimize budget performance and forecast future needs. • Value Optimization and Contract Value: • Drive value from contracts by optimizing supplier performance and ensuring best practices in contract management. • Embed a commercial culture within Digital Services to maximize contract value and efficiency. • Compliance and Governance: • Ensure compliance with university policies, including Information Security, and provide support and guidance to suppliers. • Manage the implementation of process improvements, including a lesson-learned format and compliance tracking. • Supplier and Stakeholder Engagement: • Build effective relationships with procurement, business partners, and suppliers to drive value from engagements. • Manage challenging discussions, reduce change requests, and ensure best value from suppliers. • Risk and Issue Management: • Identify and mitigate commercial risks and ensure compliance with legislative and regulatory requirements. • Conduct commercial governance meetings, track contract benefits and values, and address commercial issues and risks. • Performance Review and Improvement: • Own the contract performance review process, strategically analyze performance metrics, and ensure effective partnerships to achieve maximum value.