• Vendor Management:
• Establish, manage, and support the development of third-party vendor management policies and frameworks.
• Manage key relationships with Microsoft to align with business strategies and goals.
• Maintain a central register of Microsoft vendor arrangements and oversee onboarding processes.
• Conduct suitability assessments in consultation with relevant stakeholders and review supplier/materiality questionnaires.
• Compliance and Reporting:
• Ensure compliance with outsourcing and third-party policies, as well as broader organizational policies.
• Design and implement monitoring and reporting processes for internal committees.
• Prepare due diligence reports with recommendations for internal committees.
• Complete reporting on supplier performance and third-party risks.
• Risk Management:
• Monitor third-party relationships, identify risks, and coordinate mitigation efforts with Subject Matter Experts (SMEs).
• Liaise with the Risk function to escalate and manage supplier risk-related issues.
• Contract Management:
• Support the Legal function in managing new and renewal contracts with Microsoft.
• Review and negotiate IT contracts to ensure favorable terms and compliance.
• Process Improvement:
• Collaborate with Business Process Owners to produce improvement and efficiency plans.
• Design and implement processes to enhance vendor management and supplier performance.
• IT Vendor Management:
• Strong experience in managing IT vendors, ideally with Microsoft.
• Proven experience in outsourcing and third-party risk management.
• Regulatory and Compliance Knowledge:
• Knowledge of regulatory outsourcing and third-party risk management requirements.
• Understanding of IT sourcing and procurement principles and best practices.
• Commercial and Negotiation Skills:
• Proven commercial experience and strong negotiation skills.
• Experience in reviewing and negotiating IT contracts.
• Stakeholder Management:
• Strong stakeholder collaboration and relationship-building skills.
• Ability to work effectively with various internal and external stakeholders.
• Strategic and Analytical Thinking:
• Strategic mindset with strong analytical skills.
• Creativity to seek non-traditional solutions to challenges.
• Communication Skills:
• Excellent communication and listening skills.
• Ability to prepare and present reports and recommendations clearly.
• Time Management:
• Ability to manage time effectively, meet deadlines, and prioritize tasks.
