• Order Processing: Process customer orders according to company policies and standard operating procedures. • Data Entry: Accurately review and input order data. • Order Tracking: Monitor orders through to delivery, resolve delivery issues, and improve the On-Time Delivery (OTD) metric. • Export Documentation: Provide and manage export documentation and ensure customs compliance. • Complaint Management: Resolve complaints in SFDC and investigate recurring issues. • Invoice Management: Handle invoice management and dispute resolution in collaboration with Accounts Receivable. • Customer Service: Respond to customer inquiries and ensure high levels of customer satisfaction. • Team Collaboration: Attend daily meetings, collaborate with functions like Demand Planning, Logistics, and Finance to enhance customer satisfaction. • Compliance: Ensure compliance with internal policies, quality procedures, and Sarbanes-Oxley Act (SOX). • Communication: Manage phone calls, correspondence, and direct them to the appropriate departments.