• Network Maintenance: Oversee the network for internal engineering solutions and customer remote access.
• Incident Management: Resolve network-related incidents within contracted SLA timescales using incident management systems.
• Support: Provide 3rd line network support and complete IT Health Check remediation changes.
• Configuration & Installation: Configure and install network devices and services (e.g., routers, switches, firewalls, VPN, QoS).
• Documentation: Create, review, and update network and security documentation.
• On-Call Support: Participate in the 24×7 on-call rota and work out of hours as needed.
• Customer Interaction: Engage with customers on both technical and non-technical levels, ensuring high-quality service and communication.
• Travel: Work from various locations and travel as required, including overnight stays.
• Experience: Proven hands-on network and security experience with CCNA or higher (CCNP highly valued).
• Technical Knowledge: Understanding of networking protocols (e.g., GRE, IPSEC, HSRP, BGP, OSPF, 802.11, QoS) and the OSI or TCP/IP model.
• Skills: Configuring and installing network devices and services, using network and security diagnostic tools.
• Communication: Excellent client-facing and customer service skills.
• ITIL: Experience working to ITIL best practices.
• Clearance: Ability to obtain or currently hold relevant security clearances (SC and/or NPPV).
• License: Full, current driving license.
• Additional: Strong interpersonal skills, self-motivation, and experience with network maintenance and system upgrades.
