Learner Support • Zoom: o Create and distribute Zoom links for First Days of Learning. o Upload Zoom links into the Canvas (VLE) Calendar. o Provide troubleshooting support during live events. o Download and organize Zoom recordings into Captiva’s SharePoint. • Canvas: o Update Canvas (VLE) Calendar with learning events and deadlines. o Support in creating new Canvas pages, assignment portals, and uploading content. o Add new learner accounts and send ‘Getting Started’ instructions. • Captiva Learner Support: o Monitor and manage emails in Captiva’s Learning Operations inbox. o Assist with Canvas log-in details, certificates, graduation dates, and personal information changes. Learning Operations Support • Reporting Support: o Provide learner submission lists and track submissions using Canvas. o Collate final grades and manage mail merge communications. • Scheduling: o Support planning of live learning events and updates to the Captiva Delivery Calendar. o Attend meetings with university partners and update Canvas content as needed. • Learning Resources: o Upload and organize learning resources in Captiva’s IP library and SharePoint. o Edit and upload videos and other learning materials into Canvas. • Programme Administration: o Update and track learner status in collaboration with Delivery Team Managers (DTMs). o Monitor and track mitigating circumstances and collaborate with the MIS Department. • University Partnership Compliance: o Assist with reconciliation lists, exam boards, and moderation sheets. o Update Moderation Tracker and upload completed sheets into SharePoint. • Withdrawals and BILs: o Update records for learner withdrawals and BILs in Canvas and relevant spreadsheets.