• Onsite Support: Provide technical assistance at the London office, including troubleshooting hardware, software, and network issues.
• Equipment Management: Oversee the onboarding and off-boarding process for IT equipment, including setup, configuration, and maintenance of desktops, laptops, printers, and peripherals.
• Service Desk: Address IT support tickets and service requests, ensuring timely and effective resolutions.
• AV Equipment: Manage audiovisual equipment for meetings, including setup and troubleshooting.
• IT Infrastructure: Collaborate with the IT team on maintaining IT infrastructure, including servers and networking equipment.
• User Accounts: Provision user accounts and manage access permissions.
• Maintenance: Conduct regular system updates, patches, and backups.
• Technical Guidance: Provide support for IT-related issues, including software applications and remote access solutions.
• Documentation: Document IT processes, procedures, and troubleshooting steps.
• Experience: At least 5 years in an IT support role, with expert-level skills in technical support.
• Technical Skills:
o Proficiency with Airwatch Workspace One for mobile device management.
o Experience with Google Suite (Gmail, Google Drive, Google Docs, Google Calendar).
o Familiarity with Trend AV antivirus software and BeyondTrust privileged access management.
o Experience with remote desktop applications and help desk software (e.g., Connectwise, AirWatch, Jira Service Desk).
o Hands-on experience with provisioning and re-imaging various operating systems (Windows, Linux, MacOS, ChromeOS, iOS, Android).
o Ability to diagnose and troubleshoot technical issues and experience with physical install & cabling of network equipment.
o Experience with VPNs and conference room equipment.
