• IT Support: Provide first and second-level support to staff via phone, email, chat, or remote access.
• Hardware and Software Management: Install, configure, update, and troubleshoot issues with laptops, desktops, printers, scanners, mobile devices, and network equipment.
• Network and Connectivity: Troubleshoot and resolve network and connectivity problems.
• User Management: Set up and manage user accounts, permissions, and passwords.
• Inventory and Asset Management: Monitor and maintain IT inventory, assets, and licenses.
• Request Handling: Log, categorize, prioritize, and track incoming requests using IT service management tools.
• Documentation: Document and report IT incidents, problems, and resolutions.
• Policy Adherence: Follow IT policies, procedures, and standards.
• Project Assistance: Assist with IT projects and initiatives as needed.
• Technical Skills:
o Windows 10 and 11: Advanced knowledge in installation, configuration, and troubleshooting.
o Microsoft 365: Proficiency in applications and admin center, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and Teams.
o Endpoint Management: Experience with Microsoft Endpoint Manager (Intune) and security features like MFA.
o Hardware: Proficiency in troubleshooting and maintaining desktop and laptop hardware.
o Networking: Familiarity with TCP/IP, DNS, DHCP, VPN.
o Operating Systems: Experience with iOS and MacOS.
o IT Service Management: Experience with ticketing systems and IT service management tools.
o Windows Server: Knowledge of Active Directory for user and group management.
o Microsoft Teams Room: Experience with onsite and remote support.
