• Early-Stage Research: Own and lead early-stage user research processes and deliverables, capturing user needs and guiding project teams. • Research Techniques: Utilize various research methods including field research, usability testing, ergonomics, and expert reviews. • Human Factors Research: Conduct applied human factors research to support the development of new solutions and enhancements. • Consultation: Provide internal consulting to support product development and improvement based on user insights. • Project Management: Manage projects independently with minimal supervision and coach colleagues. • Education & Advocacy: Promote the role of user research within the organization and educate teams about its importance.