• Stakeholder Engagement: Develop and maintain partnerships with Supply Chain, ERP Finance, and other stakeholders to align ERP technology with business objectives.
• System Configuration: Favor standard configurations and perform necessary updates to ensure optimal system performance.
• Support and Training: Provide support during testing phases, training, and troubleshooting, ensuring comprehensive support throughout the system’s lifecycle.
• Workflow Design: Design, evaluate, and refine functional workflows and testing procedures to streamline operations and minimize external dependencies.
• Innovation: Drive innovation in system building, customization, and configuration to improve efficiency and effectiveness.
• Complex Queries: Address complex support queries within agreed service parameters and communicate ERP updates and insights to IT departments and governance bodies.
• Strategic Recommendations: Recommend strategic practices for process and system optimization to enhance overall business performance.
• Experience: Proven experience as a Business Systems Architect in the retail sector, with a strong background in ERP systems and supply chain management.
• Skills: Excellent communication, analytical, and problem-solving skills. Experience in development is desirable.
• Education: Bachelor’s degree in Computer Science or a related field.
• Attributes: Ability to adapt to a fast-paced, multitasking environment, with strong prioritization skills. Team-oriented, self-motivated, and results-driven with a detail-oriented approach.
