As an L2 Desktop Support Specialist at Allied Worldwide in Edinburgh, you’ll provide on-site, 2nd line desktop and application support, addressing and resolving technical issues for end users. Your role will include troubleshooting desktop operating systems and mobile devices, repairing hardware, managing service desk tickets, and contributing to service improvement initiatives. The position requires strong customer service skills, technical proficiency in Windows and mobile platforms, and experience in a service desk environment. You will work independently and collaboratively, ensuring high service levels and effective incident management.
