JAVA SUPPORT
Job Description
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the
world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers
who see the world differently and are bold enough to reinvent it. Come, transform with us.
In this role, you would be primary responsible for supporting and enhancing web application.
Responsibilities
· Supporting/Troubleshooting Java applications and responsible for resolving technical issues for
consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the
ticketing systems using process specifications following operating procedures.
· Creating, scheduling, monitoring jobs, troubleshooting jobs
· Able to lead team and connect with client on regular basis.
· Responsible to help team in day-to-day operations.
· Go through logs and trace back to code as to what is going wrong.
· Manage and resolve production incidents. Covers system outages, job failures, system defects, data
defects and end user support.
· Execute and manage day-to-day operations via ticketing tools and processes.
· Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates
and case closure information.
· Responsible to test the application features, should understand any testing tool.
Qualifications
Minimum qualifications
· B.E./ B. Tech/ MCA or equivalent
Preferred Qualifications
· Experience in Core-java, J2EE and AWS
· Strong understanding in Relational database concepts
· Should have an exp. in framework like Spring, Struts, etc.
· Good knowledge and work experience of Oracle Database, PL/SQL
· Experience with Maven, GIT, html, jsp, CSS, JavaScript
· Ability to communicate, friendly and cultural behavior during customer contact and should have strong
customer focus.
· Strong written and verbal communication skills
· Flexible to work in shifts on rotation basis.
· Willingness and ability to multi-task.
· Willingness to learn the Product/Platform and associated technologies.
· Should be able to handle client call, manage & mentor team.
· Ability to be learn and apply new processes and tools.
· Technical understanding of products/services and/or ecosystem being supported.